Careers at IMN

IMN is a Software as a Service (SAAS) provider specializing in content-driven e-communications services. IMN enables companies to communicate with their customers through multi-media email and e-newsletters designed to drive measurable brand impact, product visibility, leads and sales. Founded in 1999, and headquartered in Waltham, Massachusetts, IMN services over 3,000 accounts globally representing a wide variety of market segments including automotive, direct selling, technology, financial services, life sciences, professional services, consumer packaged goods, non-profits, manufacturing, travel, education, retail/e-commerce, advertising and marketing.

If you're a talented, creative and high-energy person who is intensely customer-focused, has a bias for action and relishes teamwork, IMN is searching for someone like you! Why work here? IMN is a fun, dynamic, fast-growing company – casual yet professional; fun yet challenging; energetic yet focused. We are committed to an environment that fosters open communication and teamwork while allowing opportunity for individual achievements. We offer a rare combination of dynamic, exhilarating and entrepreneurial spirit with almost a decade of proven success.

If you'd like to help build a great company and contribute to its success, we'd like to hear from you. Review our current job opportunities or simply email with your resume and a cover letter explaining how you could contribute as part of our team. We'll get back to you if you're a good match for a position we need to fill (or one we didn't know we needed until we heard from you). We'll keep your resume for six months and review it as new opportunities arise. We offer a comprehensive benefit package and a great work environment. We are located in Waltham, MA, convenient to Route 128.

Implementation Manager

IMN’s Loyalty Driver e-newsletter service is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result? Dealers drive revenue in sales, service and parts. See http://www.imnloyaltydriver.com for details.

IMN is hiring an Implementation Manager who will work directly with Loyalty Driver clients to assist them in the development and deployment of their initial monthly e-newsletter.

Responsibilities:

Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
Manage project timelines and keep clients informed of deliverables and due dates.
Communicate best practices to client and act as a knowledge expert for the Loyalty Driver e-newsletter.
Collaborate with IMN Sales Managers and Graphics team to successfully set and meet client expectations.
Incorporate graphic and administrative elements to create the e-newsletter layout to meet IMN and client requirements.
Monitor e-newsletter quality and accuracy of e-newsletter layout and administrative information.
Track and record project implementation and status for each individual e-newsletter.
Work with all IMN departments to manage resolution of client issues and problems.
Gather client feedback with regard to product functionality and share with the Product Development group.
Provide new client training.
Provide back-up customer support via phone and email.

Requirements:
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.

Other requirements include:

College degree or higher
Proven experience in client relations and/or account management
Ability to set and manage expectations, resource and time management
Ability to work well and contribute in a team environment and independently
Highly detail-oriented and quality-driven
Ability to multi-task and manage projects and clients
Knowledge of HTML and Internet software applications

Account Manager – West Coast – (Location: Waltham, MA)

IMN is hiring an Account Manager, located in our Waltham, MA location, who will work directly with our west coast Loyalty Driver clients to assist them in the development and deployment of their monthly e-newsletter.

Responsibilities:

Manage a client base of up to 200 Auto Dealers for monthly e-newsletter publications
Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
Manage project timelines and keep clients informed of deliverables and due dates.
Communicate best practices to client and act as a knowledge expert for the Loyalty Driver e-newsletter.
Collaborate with IMN Sales Managers and Graphics team to successfully set and meet client expectations.
Incorporate graphic and administrative elements to create the e-newsletter layout to meet IMN and client requirements.
Monitor e-newsletter quality and accuracy of e-newsletter layout and administrative information.
Track and record project implementation and status for each individual e-newsletter.
Work with all IMN departments to manage resolution of client issues and problems.
Gather client feedback with regard to product functionality and share with the Product Development group.
Provide new client training and on-line demonstrations of IMN offerings as needed.
Provide back-up customer support via phone and email.

Other requirements include:

Hours: 11 a.m. to 8 p.m.
College degree or higher
Proven experience in client relations and/or account management
Ability to set and manage expectations, resource and time management
Ability to work well and contribute in a team environment and independently
Highly detail-oriented and quality-driven
Ability to multi-task and manage projects and clients
Knowledge of HTML and Internet software applications
Ability to work weekends on occasion, if necessary

Auto Sales Manager

IMN’s Loyalty Driver e-newsletter service is used by over 800 leading auto dealership accounts around the US to maximize the value of their customer relationships. The lifestyle content of customized Loyalty Driver e-newsletters keeps customers engaged. The e-newsletters' innovative "Buy Signal" capability enables dealers to detect purchase intent in real time and respond immediately. See http://loyaltydriver.imninc.com for details.

Due to explosive growth, IMN is hiring Sales Managers in major US metropolitan areas who will prospect, develop and close opportunities with auto dealers in their territory.

Qualifications

Extensive experience selling online services to auto dealers;
Demonstrated ability to take a new product into a new market and close business; and to build relationships with dealers in order to develop repeat business and referrals;
Experience contributing to new product development, e.g., communicating "heard on the street" market insights and needs to a product development organization;
Strong communication skills;
Staying power – enough time with previous employers to have made an impact
Demonstrable success at other fast-paced, technology-based growth companies
A plus: OEM as well as dealer experience;
A plus: any training and/or product management experience

Please email your resume to jobs@imninc.com along with a cover letter explaining why you are interested in and qualified for this role.

IMN has over 3,000 active accounts globally representing a wide variety of industry sectors.

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